Follow the online directions, complete all the necessary fields, and provide all relevant information so your application is submitted correctly. When you click the 'Apply this Job' button (open in new window) you will be taken to the online application form. Here you will be asked to provide personal and contact details, respond to employment-related questions, and show how you meet the key selection criteria.
heres nothing complicated about dealing with business people. Theyre just people. Doing business. By day, international marketing superhero. By night: fluffy bath robe and a box set. Like Liz, whos left her laptop cable in the cab. Or Mario, whos secretly missing his cats. The early riser, whos first in the gym. The sales team preparing for the ˜big pitch over a freshly prepared lunch. At Crowne Plaza Hotels and Resorts, we embrace the new world of business and understand that Modern business travellers want a hotel (and a hotel team) that understands and supports them, helping at every turn.
Your day to day
1. Assist guests with all inquiries, both hotel and non-hotel related 2. Conduct effective shift briefings to ensure hotel activities and operational requirements are known 3. Maintain detailed knowledge of the activities of the day and alert to any potential problems4. Maintain detailed knowledge of key occurrences in your city/location including directions to key points of interests, restaurants, theaters, shopping, cinemas, sporting and recreational facilities, banks, consulates, transport systems and special events5. Maintain adequate supplies of forms, brochures and ensure they are presented in line with hotel standards6. Consult Log Book for information/request left by outgoing shift7. Manage all incoming guest mail, messages, telexes, facsimiles and special deliveries, in accordance with policy8. Manage outgoing guest mail, courier services, postage of parcels and freighting as directed by guests9. Maintain order and security of guest keys and other selected keys kept in Front Office, ensuring key issue policy is followed10. Receive telephone calls and take messages for guests who are out, in accordance with hotel policy11. Record incoming registered mail, telegram, parcel, telex in appropriate file12. Night staff check mail, message of expected guests against the system/computer and expected arrivals
What we need from you
Positive Attitude· Advantage if local language(s) spoken · Other languages preferred
What we offer
We’ll reward all your hard work with a great salary and benefits – including a uniform, great room discount and superb training. Join us and you’ll become part of the global IHG family – and like all families, all our individual team members share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care, that you notice the little things that make a difference to guests as well as always looking for ways to improve - click here to find out more about us.