14 May

Customer Service Representative Jobs Vacancy in The Apparel Group Dubai

Position
Customer Service Representative
Company
The Apparel Group
Location
Dubai DU
Opening
14 May, 2018 30+ days ago

The Apparel Group Dubai urgently required following position for Customer Service Representative. Please read this job advertisement carefully before apply. There are some qualifications, experience and skills requirement that the employers require. Does your career history fit these requirements? Ensure you understand the role you are applying for and that it is suited to your skills and qualifications.

Follow the online directions, complete all the necessary fields, and provide all relevant information so your application is submitted correctly. When you click the 'Apply this Job' button (open in new window) you will be taken to the online application form. Here you will be asked to provide personal and contact details, respond to employment-related questions, and show how you meet the key selection criteria.

Customer Service Representative Jobs Vacancy in The Apparel Group Dubai Jobs Details:

Purpose:

To assist customers throughout their shopping journey from order to delivery and returns and ensure every interaction is exceptional.

Key Responsibilities:

  • To assist customers with any of their inquiries and complaints through email, phone and social media
  • To take ownership to resolve customers’ issues at first contact
  • To ensure SLA’s and customer’s expectations are always achieved
  • To deal with complaints and escalation process when necessary
  • To act as a Brand Ambassador at all time
  • To communicate promptly any information to customers about their orders
  • To help customers to register online and/or to process their orders
  • To assist customers with any issues with regards to the returns of their orders
  • To always deal with the most difficult customers in a quick, willing and professional manner, aiming to turn negative situations into a positive outcome and using available resources to solve problems
  • To issue refunds and compensation as appropriate
  • To be pro-active and show initiatives and ideas to constantly improve the service provided to our customers
  • To assist in gathering information and produce reports on a regular basis
  • To be able to deal with customers with late returns and faulty goods
  • To liaise with fulfillment for any issues with customers’ orders
  • To coordinate with shipping over issues raised by customers with regard to either orders or return
  • To help customers with product enquiries and drive cross-selling to increase units per transactions

Qualifications
  • Fluent in speaking and writing English and Arabic
  • Excellent experience with Customer Care in an office environment or on the shop floor
  • Previous contact centre experience is beneficial
  • Excellent written and verbal communication skills
  • Good team player
  • Excellent keyboard and written skills, articulate with good spelling and grammar
  • Excellent communication skills specifically in regard to building relationships with customers
  • Reliable and consistent
  • Flexible attitude and able to take initiative
  • Excellent eye for detail and good organizational skills
  • Experience with Microsoft packages


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