16 May

Contact Centre Solutions Architect Jobs Vacancy in Company Dubai

Position
Contact Centre Solutions Architect
Company
Company
Location
Dubai DU
Opening
16 May, 2018 8 days ago

Company Dubai urgently required following position for Contact Centre Solutions Architect. Please read this job advertisement carefully before apply. There are some qualifications, experience and skills requirement that the employers require. Does your career history fit these requirements? Ensure you understand the role you are applying for and that it is suited to your skills and qualifications.

Follow the online directions, complete all the necessary fields, and provide all relevant information so your application is submitted correctly. When you click the 'Apply this Job' button (open in new window) you will be taken to the online application form. Here you will be asked to provide personal and contact details, respond to employment-related questions, and show how you meet the key selection criteria.

Contact Centre Solutions Architect Jobs Vacancy in Company Dubai Jobs Details:

Contract Contact Centre Solutions Architect - AED 30k - 40k per / month - Long term contract
Dubai
Are you looking to gain commercial exposure to an international client? An opportunity to work for one of the most prestigious organisations in the world based in Dubai has arisen for a Solutions Architect to work on a long-term contract basis.
Required skills:
  • Experience :- Information Technology, Infrastructure 5+ Years Knowledge/Skills:-
  • Understanding of Architecture and design artefacts (ArchiMate, UML models etc. Understanding of industry standard development methods (e.g. RUP, SCRUM)
  • Experience as a Contact Centre solutions architect, well versed in multi-channel technologies and telephony platforms (e.g. AVAYA, GENESYS) with an emphasis on holistic integration of these technologies with CRM solutions (e.g. SALESFORCE, ORACLE).
  • Deep understanding of customer service methodologies and best practices for a service organization, focusing on call centres / contact centre key metrics within each and what it takes to grow from a call centre to contact centre
  • Extensive experience with Salesforce configuration, including workflows, validation rules, Process Builder, and security controls
  • Experience defining business requirements, writing user stories, and providing detailed system and functional designs
  • Expert level experience defining the system architecture landscape, identifying gaps between current and desired end-states, and delivering a comprehensive solution that will enable achievement of the desired business outcomes
  • Must be willing to travel (average 25%)
  • Good to have 3-4 years’ experience in Salesforce (or comparable CRM application) configuration and implementing CRM systems
  • Must have excellent oral and written communication, presenting, meeting facilitation, negotiation, decision making, and problem solving skills
Deerfoot IT Resources Ltd is a leading specialist recruitment business for the IT industry. We are keen to build strong relationships with IT consultants based on providing a transparent and supportive service. Now in our 20th year we pay promptly and are a stable contracting partner in good financial health. Deerfoot IT: Est. 1997. REC member. ISO certified. *Each time we send a CV to a recruiting client we donate £1 to The Born Free Foundation. We never send your CV without your email authorisation.
Deerfoot is acting as an Employment Business in relation to this vacancy.

Skills

Experience :- Information Technology, Infrastructure 5+ Years Knowledge/Skills:-
  • Understanding of Architecture and design artefacts (ArchiMate, UML models etc. Understanding of industry standard development methods (e.g. RUP, SCRUM)
  • Experience as a Contact Centre solutions architect, well versed in multi-channel technologies and telephony platforms (e.g. AVAYA, GENESYS) with an emphasis on holistic integration of these technologies with CRM solutions (e.g. SALESFORCE, ORACLE).
  • Deep understanding of customer service methodologies and best practices for a service organization, focusing on call centres / contact centre key metrics within each and what it takes to grow from a call centre to contact centre
  • Extensive experience with Salesforce configuration, including workflows, validation rules, Process Builder, and security controls
  • Experience defining business requirements, writing user stories, and providing detailed system and functional designs
  • Expert level experience defining the system architecture landscape, identifying gaps between current and desired end-states, and delivering a comprehensive solution that will enable achievement of the desired business outcomes
  • Must be willing to travel (average 25%)
  • Good to have 3-4 years’ experience in Salesforce (or comparable CRM application) configuration and implementing CRM systems
  • Must have excellent oral and written communication, presenting, meeting facilitation, negotiation, decision making, and problem solving skills

Contact Centre Solutions Architect
Deerfoot IT



Job Description

Contract Contact Centre Solutions Architect - AED 30k - 40k per / month - Long term contract
Dubai
Are you looking to gain commercial exposure to an international client? An opportunity to work for one of the most prestigious organisations in the world based in Dubai has arisen for a Solutions Architect to work on a long-term contract basis.
Required skills:
  • Experience :- Information Technology, Infrastructure 5+ Years Knowledge/Skills:-
  • Understanding of Architecture and design artefacts (ArchiMate, UML models etc. Understanding of industry standard development methods (e.g. RUP, SCRUM)
  • Experience as a Contact Centre solutions architect, well versed in multi-channel technologies and telephony platforms (e.g. AVAYA, GENESYS) with an emphasis on holistic integration of these technologies with CRM solutions (e.g. SALESFORCE, ORACLE).
  • Deep understanding of customer service methodologies and best practices for a service organization, focusing on call centres / contact centre key metrics within each and what it takes to grow from a call centre to contact centre
  • Extensive experience with Salesforce configuration, including workflows, validation rules, Process Builder, and security controls
  • Experience defining business requirements, writing user stories, and providing detailed system and functional designs
  • Expert level experience defining the system architecture landscape, identifying gaps between current and desired end-states, and delivering a comprehensive solution that will enable achievement of the desired business outcomes
  • Must be willing to travel (average 25%)
  • Good to have 3-4 years’ experience in Salesforce (or comparable CRM application) configuration and implementing CRM systems
  • Must have excellent oral and written communication, presenting, meeting facilitation, negotiation, decision making, and problem solving skills
Deerfoot IT Resources Ltd is a leading specialist recruitment business for the IT industry. We are keen to build strong relationships with IT consultants based on providing a transparent and supportive service. Now in our 20th year we pay promptly and are a stable contracting partner in good financial health. Deerfoot IT: Est. 1997. REC member. ISO certified. *Each time we send a CV to a recruiting client we donate £1 to The Born Free Foundation. We never send your CV without your email authorisation.
Deerfoot is acting as an Employment Business in relation to this vacancy.

Skills

Experience :- Information Technology, Infrastructure 5+ Years Knowledge/Skills:-
  • Understanding of Architecture and design artefacts (ArchiMate, UML models etc. Understanding of industry standard development methods (e.g. RUP, SCRUM)
  • Experience as a Contact Centre solutions architect, well versed in multi-channel technologies and telephony platforms (e.g. AVAYA, GENESYS) with an emphasis on holistic integration of these technologies with CRM solutions (e.g. SALESFORCE, ORACLE).
  • Deep understanding of customer service methodologies and best practices for a service organization, focusing on call centres / contact centre key metrics within each and what it takes to grow from a call centre to contact centre
  • Extensive experience with Salesforce configuration, including workflows, validation rules, Process Builder, and security controls
  • Experience defining business requirements, writing user stories, and providing detailed system and functional designs
  • Expert level experience defining the system architecture landscape, identifying gaps between current and desired end-states, and delivering a comprehensive solution that will enable achievement of the desired business outcomes
  • Must be willing to travel (average 25%)
  • Good to have 3-4 years’ experience in Salesforce (or comparable CRM application) configuration and implementing CRM systems
  • Must have excellent oral and written communication, presenting, meeting facilitation, negotiation, decision making, and problem solving skills

Job Details

  • Job Location:
    Dubai, UAE
  • Company Industry:
    Information Technology
  • Requirements :
    Recruitment Agency
  • Job Role:
    Information Technology
  • Employment Status:
    Full time
  • Employment Type:
    Employee

Preferred Candidate

  • Career Level:
    Mid Career


Company Profile

Deerfoot IT has operated as a dedicated IT recruitment agency / business for the past 13 years. Our core discipline is candidate search and selection covering all IT disciplines and technologies. We have held the ISO9001:2000 quality accreditation consistently for the past 10 years and are a corporate and specialist Technology member of the R.E.C (The Recruitment & Employment Confederation), our industry's trade body.

Our client portfolio includes organisations operating in most industry sectors including: Banking, Insurance, Retail, IT Software, Govt. and Public Sector, Information Management and the Charity sector.

Our aim is to simply achieve best practice within our chosen discipline as IT Recruiters. Ensuring we always deliver a best value service in an open, honest, responsible and ethical manner.

Our head office is situated just north of Southampton. We have a satellite office based right in the heart of London's financial district and an office in Wilmslow, Cheshire


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