17 May

Room Controller Jobs Vacancy in Doubletree Hilton Ras al-Khaimah

Position
Room Controller
Company
Doubletree Hilton
Location
Ras al-Khaimah RK
Opening
17 May, 2018 8 days ago

Doubletree Hilton Ras al-Khaimah urgently required following position for Room Controller. Please read this job advertisement carefully before apply. There are some qualifications, experience and skills requirement that the employers require. Does your career history fit these requirements? Ensure you understand the role you are applying for and that it is suited to your skills and qualifications.

Follow the online directions, complete all the necessary fields, and provide all relevant information so your application is submitted correctly. When you click the 'Apply this Job' button (open in new window) you will be taken to the online application form. Here you will be asked to provide personal and contact details, respond to employment-related questions, and show how you meet the key selection criteria.

Room Controller Jobs Vacancy in Doubletree Hilton Ras al-Khaimah Jobs Details:

Work Locations

:
DoubleTree by Hilton Resort & Spa Marjan Island
Marjan Island Blvd.
Ras Al Khaimah 1468
A Room Controller assists in daily Front Office operations and works with customers and Guests to serve their needs and provide an excellent customer service experience.


What will I be doing?

As Room Controller, you will assist in daily Front Office operations and work with customers and Guests to serve their needs and provide an excellent customer service experience. A Room Controller is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
  • Assign room according to guest request and preferences whenever possible.
  • Pre-register designated guests and prepare key packets.
  • Organize and coordinate check-in/pre-registration procedures for arriving groups.
  • Review/Track/Accommodate requests for room/check-out changes when possible; communicate status to appropriate staff.
  • Confirm reservations and cancellations.
  • Review out-of-order rooms daily.
  • Ensure rates match market codes and document exceptions. Verify and adjust billing for guests.
  • File guest paperwork or documentation.
  • Set up/process all guest check-ins/check-outs.
  • Activate room keys.
  • Secure valid payment.
  • Identify any over-commitments.
  • Perform duplicate reservation checks; block rooms.
  • Run daily reports.
  • Follow up with guests to ensure their requests or problems have been met to their satisfaction.
  • Receive, record, and relay messages accurately, completely, and legibly.
What are we looking for?

Room Controller serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
  • Previous customer service experience within the hotel/leisure/retail sector
  • Excellent interpersonal and communication skills
  • Commitment to delivering a high level of customer service
  • Ability to work under pressure
  • Excellent grooming standards
  • Flexibility to respond to a variety of work situations
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
  • High level of IT proficiency


What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands . Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

EOE/AA/Disabled/Veterans

Schedule

: Full-time
Brand : Doubletree by Hilton

Shift

: Day Job

Job Level

: Team Member

Job

: Guest Services and Front Office


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