01 May

Customer Service Associate Jobs Vacancy in Capnomis Com Dubai

Position
Customer Service Associate
Company
Capnomis Com
Location
Dubai DU
Opening
01 May, 2018 24 days ago

Capnomis Com Dubai urgently required following position for Customer Service Associate. Please read this job advertisement carefully before apply. There are some qualifications, experience and skills requirement that the employers require. Does your career history fit these requirements? Ensure you understand the role you are applying for and that it is suited to your skills and qualifications.

Follow the online directions, complete all the necessary fields, and provide all relevant information so your application is submitted correctly. When you click the 'Apply this Job' button (open in new window) you will be taken to the online application form. Here you will be asked to provide personal and contact details, respond to employment-related questions, and show how you meet the key selection criteria.

Customer Service Associate Jobs Vacancy in Capnomis Com Dubai Jobs Details:

Customer Service Associate Jobs Vacancy in Dubai.We Invites Dynamic Individuals Seeking Challenging Opportunities Within a Highly Competitive Industry.


Job Description:

  • To effectively log and resolve customer complaints and queries with varying degrees of complexity and know when to escalate complaints of a high degree of complexity and/or ambiguity.
  • To engage and take ownership of the complaint cycle, sourcing further information and dealing with payment issues within areas such as pensions and investments.
  • To capture accurate information and details through the case handling process to allow effective analysis of the case in a timely manner.
  • To maintain and manage individual tasks on a daily basis to ensure that all tasks are dealt with effectively and within relevant timescales.
  • To clearly communicate requirements to other business areas when information is required to resolve complaint.

Job Requirements :

  • Previous experience in a customer service/administration role (essential)
  • Experience providing customer service over the phone (preferable)
  • Excellent written and verbal communication skills
  • Being autonomous, with responsibility for your own workload
  • The ability to work in a high-pressured and fast environment, with the ability to think on your feet
  • Computer skills, including the Microsoft Office suite


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