17 May

Experience Hub Director Jobs Vacancy in Farah Experiences

Position
Experience Hub Director
Company
Farah Experiences
Location
Opening
17 May, 2018 1 hour ago

Farah Experiences urgently required following position for Experience Hub Director. Please read this job advertisement carefully before apply. There are some qualifications, experience and skills requirement that the employers require. Does your career history fit these requirements? Ensure you understand the role you are applying for and that it is suited to your skills and qualifications.

Follow the online directions, complete all the necessary fields, and provide all relevant information so your application is submitted correctly. When you click the 'Apply this Job' button (open in new window) you will be taken to the online application form. Here you will be asked to provide personal and contact details, respond to employment-related questions, and show how you meet the key selection criteria.

Experience Hub Director Jobs Vacancy in Farah Experiences Jobs Details:

At Farah we thrive on seeing happy guests, colleagues and partners. We believe that each individual that we meet is important, and that we can make a positive difference to their lives. Our purpose is to create happiness…one smile at a time.
Overall Summary
To create more smiles, we are looking to add an Experience Hub Director to our team. In this position, you will be responsible for providing the necessary management and leadership to the Farah Experience’s Hub to ensure that it contributes profitably and adds significant value to the Yas Island tenants by standardising and controlling the Customer Experience. You will also be responsible for contributing to the overall strategy of Farah Experiences: governance and leadership, marketing and strategic growth of the business unit, operations, commercial and stakeholder management.
Responsibilities

  • Overall responsibility for the management and deployment of the budget associated with the operational performance of the Experience Hub.
  • Meeting annual, quarterly, monthly and weekly performance goals set and agreed with Farah Experiences management.
  • Overall responsibility for the delivery of the contractual performance defined and agreed with the Yas Island tenants each year.
  • Overall responsible for all employees within the business unit both permanent and temporary.
  • Overall responsible for the design and maintenance of an organisational structure that is appropriate to ensure operational success.
  • Overall responsibility for client satisfaction.



Qualifications
You are

  • A talent with strong organisational skills, self-insight, high integrity and able to demonstrates strong self-belief and personal commitment to goals.
  • A strong problem solving, influencing and interpersonal skills and relationship management.
  • A leader, able to promote a clear sense of purpose, inspire a positive attitude to work in and focus on the successful accomplishment of objectives by articulating a clear vision.


Experience and Skills Required

  • Minimum of 3 years’ director level experience in the contact centre or business process outsourcing industry.
  • Have extensive contact centre operations experience, qualifications and job knowledge in a demanding, customer-centric, high-performance environment.
  • Outstanding communication skills; able to speak clearly, confidently and understandably; able to answer queries concisely; ability to liaise at all levels; inform and advise others. Able to produce written communications and procedures, which are clear, fluent, concise and readily understood by recipients/s.
Love to create smiles? Click Apply.



Primary Location: Shared Services
Job: Directors (Head of Division/Department LF)
Organization: FE Shared Services
Regular
Employee Status: Director
Job Posting: May 17, 2018, 12:06:31 PM


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