17 May

Customer Support Officer Jobs Vacancy in Aishame Com Dubai

Position
Customer Support Officer
Company
Aishame Com
Location
Dubai DU
Opening
17 May, 2018 1 day ago

Aishame Com Dubai urgently required following position for Customer Support Officer. Please read this job advertisement carefully before apply. There are some qualifications, experience and skills requirement that the employers require. Does your career history fit these requirements? Ensure you understand the role you are applying for and that it is suited to your skills and qualifications.

Follow the online directions, complete all the necessary fields, and provide all relevant information so your application is submitted correctly. When you click the 'Apply this Job' button (open in new window) you will be taken to the online application form. Here you will be asked to provide personal and contact details, respond to employment-related questions, and show how you meet the key selection criteria.

Customer Support Officer Jobs Vacancy in Aishame Com Dubai Jobs Details:

We are looking for experienced and talented Customer Support Officer for our firm , location Dubai.

Job Responsibilities:
Work in a passionate, entrepreneurial team with big plans and a real sense of urgency

Help with end-to-end testing of new credentials before they go live on the system

Assist with identifying and testing improvements to the Admin app

Participate in team retros as an advocate for the customer perspective

Ensure the accurate and reliable verification of job seeker credentials and identity documents

Verify evidence of credentials and identity documents

Submit police checks and other requests to the relevant authorities

Be alert to inconsistencies, fraud or other issues that may arise

Follow the agreed process consistently

Ensure ongoing compliance with relevant laws, contracts and obligationsHelp with end-to-end testing of new credentials before they go live on the system

Assist with identifying and testing improvements to the Admin app

Participate in team retros as an advocate for the customer perspective

Job Skills :
Strong experience in B2C customer support, including ticket management & help centres

Positive, can-do, and resilient attitude, ability to show initiative and take ownership of outcomes

Customer-focused mindset, with excellent written & verbal communication skills

Strong attention to detail and a systematic approach to managing tasks

Good collaboration abilities, with openness and flexibility to different perspectives

Desire to work in a start-up environment, including being comfortable with ambiguity, ‘minimum viable products’, and rapid iteration & learning.


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