17 May

Helpdesk Coordinator Jobs Vacancy in Paris Sorbonne University Abu Dhabi Abu Dhabi

Position
Helpdesk Coordinator
Company
Paris Sorbonne University Abu Dhabi
Location
Abu Dhabi AZ
Opening
17 May, 2018 10 days ago

Paris Sorbonne University Abu Dhabi Abu Dhabi urgently required following position for Helpdesk Coordinator. Please read this job advertisement carefully before apply. There are some qualifications, experience and skills requirement that the employers require. Does your career history fit these requirements? Ensure you understand the role you are applying for and that it is suited to your skills and qualifications.

Follow the online directions, complete all the necessary fields, and provide all relevant information so your application is submitted correctly. When you click the 'Apply this Job' button (open in new window) you will be taken to the online application form. Here you will be asked to provide personal and contact details, respond to employment-related questions, and show how you meet the key selection criteria.

Helpdesk Coordinator Jobs Vacancy in Paris Sorbonne University Abu Dhabi Abu Dhabi Jobs Details:

Job summary Responsible for the administration and management of the IT Help Desk. Provides first class customer service to the University's desktop users through first call resolution for desktop hardware, software, LAN, WAN, e-mail, web, Internet, Intranet, and administrative computing related problems. Under the supervision of the superior in charge Manage the daily operations of the helpdesk using helpdesk software, ensuring recording and follow-up of all requests to provide an efficient and quality customer service to PSUAD
  • Provide phone and walk-in support as part of the helpdesk to ensure all technical requests and issues are responded to in a timely and quality manner.
  • Provide guidance and assistance in the use of all office systems software, hardware and administrative computing systems modules through demonstrations as well as the development of written and electronic user guides, to enable independent and appropriate use thereof.
  • Sets up written and electronic user guides to allow users to independently access help when they need it.
  • Assists in the installation of software as well as problem diagnosis and resolution.
  • Oversees and enforces software copyright laws and licensing agreements.
  • Maintain IT Assets inventory in Asset management and physical store.
Minimum Qualifications: Associate’s degree in Business or Administration or an equivalent combination of education and experience.
  • Bachelors’ degree preferred.
  • Must be Fluent in French and English Languages
Minimum Experience: 1 year Technical Helpdesk / Field Service experience supporting enduser computers in a networked environment, preferably in the Higher Education sector
  • PSUAD Alumni/Graduate is added advantage
Required Skills Knowledge of Help desk procedures, customer service principles, and customer relationship management applications. Good understanding of desktop and network applications and computing and telecommunication equipment and concepts. General computer and network systems troubleshooting.


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