25 May

Sales And Customer Service Consultant Japanese Speaker Jobs Vacancy in Net Porter Group

Position
Sales And Customer Service Consultant Japanese Speaker
Company
Net Porter Group
Location
Opening
25 May, 2018 29 days ago

Net Porter Group urgently required following position for Sales And Customer Service Consultant Japanese Speaker. Please read this job advertisement carefully before apply. There are some qualifications, experience and skills requirement that the employers require. Does your career history fit these requirements? Ensure you understand the role you are applying for and that it is suited to your skills and qualifications.

Follow the online directions, complete all the necessary fields, and provide all relevant information so your application is submitted correctly. When you click the 'Apply this Job' button (open in new window) you will be taken to the online application form. Here you will be asked to provide personal and contact details, respond to employment-related questions, and show how you meet the key selection criteria.

Sales And Customer Service Consultant Japanese Speaker Jobs Vacancy in Net Porter Group Jobs Details:

Sales and Customer Service Consultant (Japanese Speaker)


1. Are you currently in a role dealing with customers on a daily basis

2. Are you passionate about delivering excellent customer care experience

3. Are you excited and keen to be part of a global customer care team for an Ecommerce Platform

As a member of the Sales and Customer Care Team you will use your speaking and writing skills to help drive sales and assist NET-A-PORTER Group customers with order inquiries.

Objective:

  • The Customer Care Sales Advisor is the first point of customer contact for NET-A-PORTER.COM and Mr. PORTER
  • As a team player you will support your Customer Care team members and work to provide excellent service customer service and resolve issues on a daily basis
  • Lead by example to meet sales and productivity targets. Feed customer requests and information upwards to the Sales and Customer Care Senior team and hence improve the overall customer experience
  • Always deal with the most difficult customers in a willing and professional manner, aiming to turn negative situations into a positive outcome and using available resources to solve problems

Responsibilities:

  • Following the Customer Care Department Standards for Excellence, ensure you deliver an outstanding shopping experience to every customer contact, in all forms of communication; by telephone and email
  • Achieve sales targets by maximizing all customer contact opportunities to provide product knowledge, increase units per transaction and sell across all channels
  • Identify ways to personalize the experience of every customer, whenever possible
  • Take responsibility for resolving customer complaints as quickly as possible, using the escalation process where necessary and follow up as needed
  • Communicate company policy to customers as necessary and observe at all times client confidentiality and company policies for data protection and security
  • Ensure that the in-house processes and procedures are adhered to at all times

Essential Skills & Requirements:

  • Strong ability to communicate effectively in English and Japanese is a must
  • Strong ability to demonstrate the flexibility and adaptability to adjust to flexible working hours as required by the work responsibility
  • Previous sales/ retail experience, preferably in a luxury environment
  • Other preferred experience will include holding a similar working capacity either with a luxury hospitality platform, reputable airline, call center or online retail platform
  • Excellent communication skills and enjoy interacting with customers and delivering excellent customer excellence
  • Must show an affinity with the luxury consumer
  • Commercial, sales driven approach is essential
  • Ability to achieve results through influence and problem solving
  • Flexible attitude and positive approach to change
  • Self-motivated, proactive and energetic
  • Team player
  • Willing to work on weekends & flexible hours


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